商务航空内线铭牌

作为一个团队的队长

同事们需要一个在“通过服务实现领导”的原则下,创新和开放沟通得以蓬勃发展的工作场所.”

商务航空在客户服务方面做得很好, and that expertise is proving pivotal in the industry’s recovery from COVID-19. But as NBAA’s 2022 “Return to Service” 领导 Conference will identify, 行业领袖还必须将这种服务思维向内引导,成为同事的拥护者,并确保为同事提供一个充满活力的工作场所,在这里,通过“通过服务的领导”的原则,创新和开放的沟通得以蓬勃发展.”

通过服务来领导并不是一个新想法. 事实上, 孙子经典著作中的许多基本概念, 孙子兵法, 是基于这种哲学吗.

作为一种管理理论, leadership through service emerged some 50 years ago under the guise of “servant leadership,,它促进了同理心的原则, 团队合作和团队合作胜过更正统的领导风格. 但是,虽然仆人型领导的实践者通常被认为是他们所在领域最成功的一些领导者, this approach has continued to be overshadowed by more traditional, 自上而下的管理哲学.

COVID-19可能改变了这一动态. The pandemic not only dismantled conventional workforce practices; it also prompted workers to reassess their priorities. 许多人不再愿意仅仅为了薪水而工作, they want to be fulfilled by their careers and feel part of a deeper, 共同的使命和社区.

“For business aviation to be attractive to the future workforce, we must understand that active employees are looking not just at compensation and work-life balance, they also are looking to be part of a culture that makes sense to them,乔·达马托说, 凸轮, nba教育高级副总裁, 培训和员工发展.

他说:“透过服务发挥领导作用的特色,即注重以员工为本的文化和关怀他人的文化,为亚游游戏平台提供管理工具,在招聘是一个核心问题的时候,帮助亚游游戏平台的社会。,”Damato继续说. “如果亚游游戏平台不把这个问题作为一个行业来解决, we could lose the opportunity to attract this new generation of professionals.”

解决不平等,重新评估等级制度

领导 through service addresses an inequity that pervades many management styles, 达斯汀·科迪尔说, nba商务航空管理委员会新成立的关键领导技能小组委员会主席.

服务型领导通过头衔来纠正几十年来的领导方式, where rank provided privilege and leaders received all the benefits. 这让很多人失去了希望。.

在领导的各个方面都是如此, 你仍然让人们负责, but servant leadership distinguishes itself by committing to the values of the group, 这就是吸引人们的地方,”科迪亚解释说. “你通过忠于价值观来创造合法的权力. 这听起来很简单, 但采取这种立场需要勇气, 尤其是在受到全球大流行等事件的压力时.”

“For business aviation to be attractive to the future workforce, we must understand that active employees are looking not just at compensation and work-life balance, they also are looking to be part of a culture that makes sense to them. ”

乔DAMATO 凸轮, Senior VP of 教育, Training and Workforce Development, NBAA

通过服务来理解领导力, 组织将不得不重新评估公司的等级制度, Dave萨尔瓦多说, Gogo商务航空售后渠道副总裁,2022年nba领导大会联席主席.

“Some leadership styles sit front and center and pull the team along with them from the front,”萨尔瓦多说. 而通过服务实现领导力则正好相反. 我觉得这更像是队长的职责, 每个团队成员的角色和职责是什么, 而经理通过推动团队前进来引导团队.”

This empowerment gives employees a sense of ownership of their job, 而不是履行职责, Mike Hushek说, 那不勒斯航空公司FBO经理.

“我对仆人型领导充满热情,因为赋予员工权力有助于他们对工作充满热情,”Hushek. “热情的人是有动力的人, 积极性高的人工作效率更高,参与度也更高,”他说.

如果一位经理也能提供一个安全的环境,让同事的想法得到倾听而不作评判, help nurture the good ideas and celebrate an individual’s success, that manager has embraced the fundamentals of great servant leadership.”

信任是至关重要的

"作为一个部门要想成功, 信任必须放在首位,布拉德·赛尔夫说, 凸轮, chief pilot at VF Corporation and co-chair of the 2022年nba领导大会. “通过服务进行领导需要所有角色, 职责和期望要明确定义,”他解释说.

“微观管理不是目标,”赛尔夫补充道. “领导团队的目标是创造一个健康的工作环境,让员工和管理者相互信任. This style of management encourages confidence within the department, and the associate has the freedom to be creative and productive but still be held accountable. Associates should be comfortable approaching management for any reason. 他们也应该知道,亚游游戏平台在那里提供支持.

“信任能创造一个安全的工作环境,”赛尔夫说. “Mistakes will be made, but they must be addressed and used as positive learning experiences. Leaders should be receptive to feedback from anyone within the organization. 它让亚游游戏平台变得更好, and in business aviation that means we create a safer environment within our flight department.”

通过服务实现的领导力还能提高组织内员工的形象, 火星的萨尔瓦多说.

让你的团队成员取得更大的成就,并公开庆祝他们的成功,会让员工在组织内得到不同的看待,”萨尔瓦多说. 不要把员工看作是为你工作的人, 通过服务实现的领导力改变了人们将员工视为与你并肩工作的人的看法. 这种认知创造了一个社区.”

领导 through service requires effort and, importantly, patience, noted Hushek.

“对于像商务航空这样的行业来说, 哪里有这么多东西是需要的, 花时间去倾听你的队友,和他们一起工作,把他们的想法变成现实,可能会很困难,”Hushek解释说. “It takes time to create a positive work environment, and it takes effort to work on your empathy.

“The benefits of servant leadership don’t happen overnight,” Hushek added. “这些改变可以是渐进式的, and sometimes having an open-door mentality results in a lot of conversations. 但如果你继续致力于服务型领导的目标并致力于思想的合作, 结果可能是惊人的.”

组织, 太, reap the benefits of leadership through service with increased productivity, 保留利率上升, 改善客户关系和潜在的更高利润. 事实上, the true reward of servant leadership is a stronger, more viable business.

“一个组织最不希望看到的就是等级制度, 有活力的单一领导者,负责一切直到他们不再负责的那一刻,”科迪亚说. “The strongest organizations are those that have no-name leaders because the true leaders are already baked into the organization; they are the people who are actively seeking the responsibility for carrying on the values of the organization.”

回顾nba的领导资源.org/leadership.

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